Privacy Policy

Ovix LLC ("Ovix", "we", "us") operates the Ovix mobile application and the Ovix coach web portal (together, the "Service"), which connect fitness coaches with their clients. This policy explains what we collect, why, and the choices you have. If anything is unclear, email us at privacy@ovixapp.com.

Information we collect

• Account data — name, email address, password (stored as a hash), and profile photo if you add one.
• Health and fitness data — workouts you log (exercises, sets, reps, weights), body metrics you choose to record (such as body weight, measurements, or progress photos), and training notes.
• Check-ins and messages — text messages, photos, and voice check-ins you exchange with your coach through the app.
• Coach data — for coaches, roster information, programs and templates you author, and client feedback you write.
• Usage and device data — app version, device model, OS version, crash logs, and coarse analytics events that help us fix problems and improve the Service.

How we use it

• To run the Service: deliver your program, sync your logs, and route check-ins and messages between you and your coach.
• To share your training data with your coach — this is the core purpose of Ovix. Your coach can see the workouts, metrics, check-ins, and messages you submit through the Service. We never share your data with other clients or with coaches you are not connected to.
• To maintain safety and reliability: debugging, abuse prevention, and support.
• To communicate with you about the Service. We do not sell your personal data, and we do not use your health data for advertising.

Where your data lives

Your data is stored with our infrastructure providers: Supabase (database, authentication, and file storage) and Amazon Web Services (hosting and media storage), in data centers located in the United States. Data is encrypted in transit (TLS) and at rest. Voice check-ins and progress photos are stored in access-controlled buckets reachable only by you and your connected coach.

Sharing with third parties

We share data only with the service providers named above (who process it on our behalf under contract), with your coach as described, and when required by law. We do not sell or rent personal information to anyone.

Retention and deletion

We keep your data while your account is active. You can delete your account at any time from the app's settings screen or by emailing privacy@ovixapp.com. Deletion removes your account data, health and fitness data, messages, photos, and voice check-ins from our production systems within 30 days; encrypted backups age out within 90 days. Coaches who delete their account lose access to client data, and clients disconnected from a coach can no longer be viewed by that coach.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us and we will honor these requests within the timelines your local law requires.

Children

The Service is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect data from them.

Changes

If we make material changes to this policy we will notify you in the app or by email before they take effect.

Contact

Ovix LLC — privacy@ovixapp.com